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Vee24 Digital Customer Engagement logo

Vee24 and Zappix Partner to combine the human touch and Automated Solutions to Drive Customer Experience

Vee24 Digital Customer Engagement logo

Vee24 and Zappix Partner to drive customer experience

May 21, 2024 Vee24, a leader in transforming Digital Customer Engagement, is proud to announce a strategic partnership with Zappix, a leading provider of AI-powered Digital Engagement Platform

This partnership marks a significant leap forward in customer service technology, as Vee24’s cutting-edge co-browsing, video, and text chat functionality seamlessly collaborate with Zappix’s Digital Agent Assist solution.

Harnessing both Vee24’s Digital Customer Engagement suite and Zappix’s AI-powered solutions further drives the right experience for both agents and customers. With co-browsing, customers gain real-time assistance across screens, enabling precise guidance and support. Moreover, the addition of video chat facilitates more effective interactions, enabling agents to adeptly guide customers through complex processes and adding the human touch to interactions. Combined with Zappix’s solutions—engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist—allows a blend of automated solutions and adding the human touch to provide the exact support the customer needs. Resulting in a better customer experience, quicker resolution, and customer satisfaction.

“Vee24 is excited to join forces with Zappix to offer businesses a more comprehensive digital customer service solution,” said Tomer Azenkot, CEO. “By combining our expertise, we empower agents to resolve customer issues faster and more efficiently.”

“We are thrilled to collaborate with Vee24 to further enhance our Digital Agent Assist solution,” said Yossi Abraham, President, and CEO of Zappix. This partnership enables us to broaden our capabilities and provide even greater value to our customers by delivering seamless and personalized assistance across multiple channels.

About Zappix:

Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.

To learn more about Zappix, go to http://www.zappix.com 

For More Information: Shannon Colbert, shannon.colbert@zappix.com

About Vee24

Vee24 is the digital customer experience platform that bridges online sales and support services with human connection and expertise to alleviate the common frustrations of automated customer service. Through seamless integration of video, AI-powered chatbots, real-time co-browsing, and other tools for instant communication, Vee24 empowers brands to seamlessly connect with customers on their preferred digital channels, integrating live human interaction and automation at every touchpoint of their digital journey. Customer experience teams of leading e-commerce and B2B brands harness Vee24 to transform standard digital experiences into personalized interactions that drive revenue growth through higher conversion rates, order values, and customer loyalty. Where Digital Feels Human, book a demo at vee24.com.

Hannah Bostock, Vee24, hannah.bostock@vee24.com

www.vee24.com

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