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Recorded Webinar

Omnichannel Engagement:

Elevating Customer Service to Engage, Assist, & Sell [Webinar]

Shuh’s business philosophy “to provide individual, high-fashion footwear sold in a unique and exciting retail environment” extends well beyond brick and mortar to its website and mobile presence. As the innovative footwear retailer expanded its digital omnichannel engagement strategy, customer service agents played a key role in driving online sales while delivering a highly personalized customer experience online.

Watch Head of Customer Experience, Karyn Milligan, share the company’s digital evolution, and how the past year has driven changes in customer service management with some surprising and exciting results.

omnichannel engagement elevating customer service to engage assist and sell webinar

Together with Vee24’s Sr Director of Customer Success, Amanda Knight, Karyn shares insight on:

  • Finding the right balance between chatbots and live assistance
  • Elevating customer service agents to increase online sales while providing great service
  • Managing remote agents during the pandemic and beyond
  • Innovating to create highly personalized, experiential shopping online

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Featured Presenters

Karyn Milligan

Karyn Milligan Head of Customer Experience, Schuh

Amanda Knight

Amanda Knight Senior Director Customer Success, Vee24

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