All In On Omnichannel:
How DFS is Driving a V.I.P. Shopping Experience [Webinar]
DFS, Britain’s #1 sofa manufacturer, was an early innovator in digital customer experience and has been all in on omnichannel for more than a decade. Watch as Jamie Ostle, DFS’s Online Multi-Channel General Manager, shares the company’s omnichannel evolution and how the past year has accelerated innovation with some surprising results.
He and the team from Vee24 will explore:
- Finding the right balance between chatbots and live assistance
- Connecting the virtual, in-store, and emotional shopping experience
- Elevating customer service agents to provide better service and to sell
- Optimizing customer service center and sales resources
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