Read World Insights from KBC Bank [Webinar]
How Its Customer Experience Evolved with Live Engagement
KBC bank had the vision to future-proof communications and increase the value of customer relationships. To support that vision, they decided to use omnichannel live engagement solutions and services from Vee24.
In this on-demand webinar, you see the improvements they realized and notable positive business impacts including:
- An increase in sales. 37% of all mortgage contracts and 24% of all personal loans are now handled using video chat.
- Improvements in customer satisfaction. 84% of customers give agents a 4 or 5-star rating.
- An increase in overall online engagements. Between 2017-2018, they saw a 67% increase.
- Expansion of services and channels offered. KBC plans to expand live engagement to more of their service offerings and channels including mobile and kiosk support.
Fill out the form to see how their story unfolds.