Jordan’s Furniture Enhances Its Online Customer Experience for One-Stop Shopping
Jordan’s Furniture is famous for its unmatched, in-store experience. Jordan’s hosts a customer service team of more than 40 members helping existing customers. Looking to provide a next-level experience with more efficiency, Jordan’s opted to work with Vee24.
Vee24 helped streamline and scale the customer service team while also increasing operational efficiencies and delivering a digital in-store experience. Jordan’s is leading the industry in providing responsive, multi-channel customer service that bolsters their remote shopping experience in the new economic climate.
Eastern Bank Launches Smart Chatbots to Supercharge Their Online Banking
Eastern Bank’s head of customer service originally thought that enhancing the digital banking experience meant heavy development work, months of implementation time and a big bang style launch.
By partnering with Vee24, the country’s oldest and largest mutual bank was able to launch chatbots for targeted, relevant use cases such as online appointment booking in a matter of days. These AI-powered chatbots proved critical for providing seamless, remote customer service during the spring of 2020 and for the banking industry as a whole. Then and now, the bank is enhancing its reputation for outstanding customer relationships and extending it to the online experience as well.
Going the extra step of offering one-to-one video chats can further increase customer satisfaction and trust, as well as reduce the chance of a return.
Going the extra step of offering one-to-one video chats can further increase customer satisfaction and trust, as well as reduce the chance of a return.
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