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Online Retailers Bridge the Offline Divide With Customer Service Features

When the Watches of Switzerland Group had to close 150 stores in the U.S. and U.K. for nearly six months during the pandemic, it had to find new ways to maintain its service level and sales — online.

With Vee24 video, chat, and scheduling software, Watches of Switzerland achieved a 5x increase in conversion rates and a 54% increase in average order value in 2021.