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Accelerate Online Service, Sales and Marketing with Live Video Chat

Maximize sales by empowering your team to deliver personalized customer service and product advice, turning website visitors into buyers. Transform your website into your primary sales and service hub.

Capture Every Sales Opportunity

Enhance virtual selling with personalized consultations through video chat. Establish a distraction-free dark store for seamless virtual shopping experiences. Offer online scheduling for virtual or in-store appointments, and integrate customer details with your CRM for optimized service.

Face-to-face experiences increase conversion and average order value.

Captivate customers with video

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sales agent in auto dealership speaking with customer using video chat and cobrowsing accelerate online sales
Automotive Agent and Customer use Co-browse and Video Chat

Drive Marketing and Sales with Cobrowse

Create deep connections with video chat and cobrowsing for marketing and product demonstrations. Utilize cobrowsing and real-time collaboration to guide customers to the perfect product, recommend new items, and facilitate seamless checkout. Elevate the online shopping experience, reducing cart abandonment rates and ensuring customer satisfaction.

Guide and advise with cobrowsing

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Giving sales teams the winning edge

5

Uplift in Conversions vs. Unassisted Users

35

Increase in Average Order Value

30

Reduction in Sales Cycle

Reduce call volume, increase efficiency

Expand your team with conversational AI. Free up agents by using chatbots to answer questions accurately or to cobrowse customers to relevant information.

Agile development lets you quickly deploy new bots that support customer journeys as diverse as order status and government loan information.

Balance chatbots and person-to-person service & 24/7 Service

AI-powered chatbots expand your sales team — curating journeys, answering queries, capturing and qualifying leads, and guiding visitors through the buying journey, any time, day or night. When it’s time to transfer to a live agent, the AI-powered chatbot does so seamlessly.

General Chatbot with Welcome Message and Quick Reply Options on Mobile professional services
man holding gimble showing car to a customer

Improve Customer Service Satisfaction and Agent Productivity

Route Engagements to the right person based on product knowledge, experience, and more.

Live text and asynchronous chat with canned messages allow agents to handle multiple sessions simultaneously and resolve more issues faster. Information repositories and CRM integrations empower agents to better meet the customer’s needs increasing first call resolution and customer satisfaction.

Partner with marketing to build brand loyalty

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DFS Live Assistance Case Study

Case Study

DFS Brings the In-Person Furniture Buying Experience Online

DFS, Britain’s number one sofa manufacturer, is bringing the in-store experience to their customers online. With live video and cobrowsing assistance as well as online and in-store appointment scheduling, the innovative retailer is experiencing a 93% average CSAT score and a 15% increase in (AOV) with video assistance.

DFS is empowering and motivating its sales professionals with impressive results.