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Virtual Shopping

Maximize Online Sales with Personalized Connections

Deliver the service, product advice and knowledge your customers love online. Connect your virtual and in-store shopping to deliver a flawless customer experience.

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watches of switzerland group logo

Connect person-to-person with video chat

Provide an immersive experience that increases conversions and average order value. High-definition video brings your product up-close and personal.

For luxury brands, a virtual boutique delivers an exceptional digital experience in a welcoming, highly consultative environment.

Empower your sales team with video chat

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Retail Female Agent and Male Customer use Co-browse and Video Chat Reimagine Virtual Shopping Experience

Go deeper with advanced cobrowsing

Help customers discover the right product. Empower your agents to guide customers through the entire shopping experience, from product recommendation and selection to payment, with advanced co-browsing, screen sharing, and file transfer.

Increase conversions and average order value – and decrease cart abandonment with Basket Assist.

Digital hand-holding throughout the customer journey

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Deliver a flawless brand experience

Bring the individual touchpoints — both digital and in-store — of the customer journey together seamlessly to reflect the quality of your brand and deliver the promise you make to customers.

Seamless connections from initial attraction to lifetime customer

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Jewelry retail page on desktop reimagine your retail shopping experience

Empowering sales to grow revenue

5

Uplift in Conversions vs. Unassisted Users

35

Increase in Average Order Value

30

Reduction in Sales Cycle

Retail nudge on mobile phone offering video or text chat

Identify and engage qualified buyers

Connect with customers directly even before they reach your website via social media, email, and advertising channels. Nudge customers with offers and relevant information, passing along qualified leads to sales. Live digital engagement increases conversions and accelerates the buying process.

Never miss a sale

Make your virtual boutique and experiential shopping available on any device, anywhere, anytime. Enable customers to schedule virtual or in-store appointments online. Integrate with your CRM so sales agents have more information about customers and their specific interests.

Let customers ‘Invite a Friend’ or family member to the conversation to help seal the deal.

Elevate your customer service

Deliver superior customer service with the right balance of self-service and live support. AI-powered chatbots expand your team to address sales and service inquiries, qualify new leads, and guide visitors around your site.

Chatbots can seamlessly transfer customers to a live agent to enhance the experience and close the deal.

smiling customer service agent in contact center reimagine your virtual shopping experience

Delivering an exceptional digital experience

93

Average CSAT Score

40

Reduction in Average Handle Time

83

Average First Call Resolution

Connect virtual and in-store shopping

Create a seamless shopping experience with intelligent routing throughout the customer journey.

Connect the virtual and physical with same-day pickup and smoothly transfer online inquiries from chatbots to the right live human – customer service or sales agents, product specialist or in-store consultant.

DFS Furniture Store Video Chat from Showroom
tudor watch website with video chat cobrowsing

Case Study

Luxury watch brand sees growing ROI

The Watches of Switzerland Group is the leading luxury watch specialist in the UK with a growing presence in the US.

Powered by Vee24, the high-end retailer provides an exclusive experience in a virtual boutique environment. Their concierge service delights customers and delivers a growing year-on-year return on investment.