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PACE Center

Our PACE Center of Excellence helps our clients expand their sales and service teams and inspires our platform innovation, best practices, and solution design and implementation services.

Scale your team quickly with someone you trust

The PACE Center offers a team of experienced customer service and sales agents to support your live customer engagements. Our team is trained and expert in using live text and video chat, cobrowsing, and more to ensure attentive person-to-person engagement.

Our agents are trained on our clients’ products and services — from high-end watches to cars. They can manage an engagement end-to-end or smoothly transfer more qualified customers to your own in-house experts to continue the conversation virtually or in-store.

The PACE team is available 7 days a week.

Whether you need live agent support long-term or short-term, our PACE team is a trusted partner and seamless extension of your business.

Vee24 agents taking video calls in PACE Call Center professional services
Clarins and Schuh desktop engagement panels PACE

Expertise in defining digital customer journeys

As digital customer experience breaks free from the store, the showroom, and the bank branch, businesses are transforming how and when they connect with customers.

Our PACE Center of Excellence has first-hand insight into the nuances of person-to-person engagements across multiple clients and industries. This knowledge helps drive innovation in our solutions and services to ensure our clients are delivering a cutting-edge customer experience.

Proven with the world’s leading brands

Our PACE team has been used by industry leaders such as The Watches of Switzerland Group, Sytner Automotive Group, Halliwell Jones, Bathstore, and other brands.

Watches of Switzerland Group logo

Helping our clients achieve their business goals

97

CSAT Score with Video Chat

3

Uplift in Average Order Value

20

Lead to Sale Conversion