Scale your team quickly with someone you trust
The PACE Center offers a team of experienced customer service and sales agents to support your live customer engagements. Our team is trained and expert in using live text and video chat, cobrowsing, and more to ensure attentive person-to-person engagement.
Our agents are trained on our clients’ products and services — from high-end watches to cars. They can manage an engagement end-to-end or smoothly transfer more qualified customers to your own in-house experts to continue the conversation virtually or in-store.
The PACE team is available 7 days a week.
Whether you need live agent support long-term or short-term, our PACE team is a trusted partner and seamless extension of your business.
Expertise in defining digital customer journeys
As digital customer experience breaks free from the store, the showroom, and the bank branch, businesses are transforming how and when they connect with customers.
Our PACE Center of Excellence has first-hand insight into the nuances of person-to-person engagements across multiple clients and industries. This knowledge helps drive innovation in our solutions and services to ensure our clients are delivering a cutting-edge customer experience.
Proven with the world’s leading brands
Our PACE team has been used by industry leaders such as The Watches of Switzerland Group, Sytner Automotive Group, Halliwell Jones, Bathstore, and other brands.
Helping our clients achieve their business goals
CSAT Score with Video Chat
Uplift in Average Order Value
Lead to Sale Conversion