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woman online shopping retail using credit card and laptop chatbots

Ideal Online Shopping Experiences Require Balancing Automation With A Human Touch

Human engagement still means a lot to consumers. Discover how to ensure their online shopping experience is a frictionless one — live or automated —with the right technologies.
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Empowering Your Product Experts to Dazzle Online Shoppers

Empowering Your Product Experts to Dazzle Online Shoppers

Agents who are equipped with the right tools are more confident when they engage with online shoppers, which leads to better service and customer satisfaction.
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woman working on labtop forbes phased rollout retailers live engagement loyal shoppers

A Phased Rollout of Live Engagement Helps Retailers Win Loyal Shoppers

You can still elevate customer service, grow online sales, and build brand loyalty using a more phased-in approach to live engagement.
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woman shopping for shoes online virtual boutique online shopping

The Future of Shopping: The Boutique Experience Has Gone Virtual

Retailers can also offer one-to-many experiences that provide an exclusive opportunity to speak with a beauty influencer, get a first look at a new product, or explore skincare techniques.
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man holding mobile phone outline car hovering above virtual auto shows

Virtual Auto Shows Put New Spin On Connecting With Car Buyers

Two-way, high-definition video and real-time collaboration such as co-browsing are powerful tools for product experts in the automotive space. Read More
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the car dealer handing the keys to the happy customer

Conversational AI Can Delight Online Car Shoppers

Automotive companies are deploying chatBOTs to meet the demands and volume of an increasingly digital world. Read more about conversational AI here.
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