The 2021 holiday shopping season proved what retail analysts have been saying all along: online shopping is now essential to a retailer’s success.
To stay competitive in this environment, retailers are embracing innovative solutions that provide a seamless and memorable experience to new and returning online shoppers throughout their buying journey. Luxury retailers, in particular, whose brands are built on flawless white-glove service, are replicating their customer experience digitally to capture and captivate high-end shoppers.
In our recent article, Luxury Retailers Bring High-touch Service to Online Shoppers With Live Engagement, in Retail Customer Experience, our CEO Joseph Noonan discusses how brands can
- build a website that delivers a high-touch, personal experience
- create excitement for luxury brands with online shoppers
- boost online sales and build loyalty with high-definition video
- integrate live video into the online retail experience faster and easier than you might think
Read the article in Retail Customer Experience by clicking the button below.