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Woman Online Shopping Retail Using Credit Card And Laptop Chatbots

Ideal Online Shopping Experiences Require Balancing Automation With A Human Touch

Human engagement still means a lot to consumers. Discover how to ensure their online shopping experience is a frictionless one — live or automated —with the right technologies.

DFS Webinar All In On Omnichannel CXN Webinar July 2021

All in On Omnichannel: How DFS is Driving a V.I.P. Shopping Experience [Webinar]

September 10, 2021
Vanessa Kirchner-Leida

Watch DFS's Jamie Ostle share the company's omnichannel evolution and how the past year has accelerated innovation with some surprising outcomes.

Retail Storefront Window Summer Sale Click And Mortar Online Shopping

Click and Mortar: Bridging the In-Store and Virtual Gap

Empowered by digital experiences, a new type of retail customer is emerging. They prefer click and mortar to brick and mortar. So, how do you best engage?

Empowering Your Product Experts to Dazzle Online Shoppers

Agents who are equipped with the right tools are more confident when they engage with online shoppers, which leads to better service and customer satisfaction.

Woman Working On Labtop Forbes Phased Rollout Retailers Live Engagement Loyal Shoppers

A Phased Rollout of Live Engagement Helps Retailers Win Loyal Shoppers

You can still elevate customer service, grow online sales, and build brand loyalty using a more phased-in approach to live engagement.

Woman Shopping For Shoes Online Virtual Boutique Online Shopping

The Future of Shopping: The Boutique Experience Has Gone Virtual

June 16, 2021
Connor Taylor
News, Article

Retailers can also offer one-to-many experiences that provide an exclusive opportunity to speak with a beauty influencer, get a first look at a new product, or explore skincare techniques.

Digital Customers Happy With Live Engagement From Retailers

How Retailers Are Jump-Starting Their Digital Customer Engagement

June 7, 2021
Connor Taylor
Blog Post

A crawl, walk, run approach to digital customer engagement is a proven strategy that will elevate customer experience and create better business outcomes.

Clarin's Salesperson Showing Health And Beauty Products Via Video Chat Consultative Selling

24 Tips to “WOW” Customers Using Live Video Chat [Guide]

May 5, 2021
Vanessa Kirchner-Leida

Create an exceptional store-like experience online using live video chat. Follow these 24 tips to boost sales, increase brand loyalty, and enhance customer experience.

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Ideal Online Shopping Experiences Require Balancing Automation With A Human Touch

All in On Omnichannel: How DFS is Driving a V.I.P. Shopping Experience [Webinar]

Click and Mortar: Bridging the In-Store and Virtual Gap

Empowering Your Product Experts to Dazzle Online Shoppers

A Phased Rollout of Live Engagement Helps Retailers Win Loyal Shoppers

The Future of Shopping: The Boutique Experience Has Gone Virtual

How Retailers Are Jump-Starting Their Digital Customer Engagement

24 Tips to “WOW” Customers Using Live Video Chat [Guide]