Retail Archives

Vee24 Introduces WhatsApp Integration for Customer Assistance

February 1, 2023
Hannah Bostock
Press Release

Vee24 is proud to announce the recent launch of its asynchronous messaging integration. This new feature allows brands to engage with their customers via WhatsApp, the world’s most popular messaging service.

Conversation Couture and Vee24 Partner to Make Virtual Retail Sales More Personal

January 31, 2023
Hannah Bostock
Press Release

Conversation Couture, the industry’s first virtual retail sales certification program, today announced a partnership with Vee24, the leader in person-to-person digital customer experience solution.

Vee24 Appoints Tomer Azenkot as CEO

January 4, 2023
Hannah Bostock
Press Release

Vee24, the leader in person-to-person digital customer experience solutions, has brought on Tomer Azenkot to accelerate growth and innovation.

woman unpacking a box with her online shopping order

How Retailers Can Reduce Return Rates Without Compromise

November 16, 2022
Hannah Bostock
Blog Post

Going the extra step of offering one-to-one video chats can further increase customer satisfaction and trust, as well as reduce the chance of a return.

Man using chatbot for customer service assistance

Meeting Customer Service Expectations and Guiding Customers

October 24, 2022
Hannah Bostock
Blog Post

According to Forbes, 58% of customers will pay more for better customer service. Although pricing is important to customers, having high-quality customer service is crucial. Consumers demand 24/7 availability for customer service assistance, expecting agents ready at their disposal.

Is it Time for Retailers to Fulfill the Promise of Omnichannel Engagement?

September 29, 2022
Hannah Bostock
Blog Post

According to CB Insights, more than 90 percent of leading retailers either have an omnichannel strategy or plan to invest in omnichannel technology, while only eight percent think they have mastered omnichannel.

Time4Sleep meets customers online with live video chat and scheduled video appointments

September 7, 2022
Hannah Bostock
Press Release

Vee24 is helping Time4sleep improve the online shopping experience of shopping for beds, mattresses, and bedroom furniture by expanding the reach of its team with video, text chat, and virtual appointments.

Vee24 Helps DFS Turbocharge its CX Strategy

July 12, 2022
Hannah Bostock
News, Article

Learn how retailers are embracing innovative solutions to provide a seamless, memorable experience to new and returning online shoppers.

woman in wheelchair partaking in hybrid shopping

Meeting Corporate ESG Goals to Improve Accessibility by Embracing Hybrid Shopping

July 6, 2022
Donato Dandreo
Blog Post

With nearly one in four adults facing mobility, cognitive, hearing, vision, or other limitations, it’s no wonder that accessibility has become a vital issue.

The Watches of Switzerland Group Creates Luxury Online Shopping Experience with Its Virtual Boutique

May 31, 2022
Donato Dandreo

See how the Watches of Switzerland Group successfully delivers concierge service for online customers using a virtual boutique.

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Platform & Capabilities

Industry: Retail

How Retailers Can Reduce Return Rates Without Compromise

Meeting Customer Service Expectations and Guiding Customers

Is it Time for Retailers to Fulfill the Promise of Omnichannel Engagement?

Time4Sleep meets customers online with live video chat and scheduled video appointments

Vee24 Helps DFS Turbocharge its CX Strategy

Meeting Corporate ESG Goals to Improve Accessibility by Embracing Hybrid Shopping

The Watches of Switzerland Group Creates Luxury Online Shopping Experience with Its Virtual Boutique