Chatbots bring the most value to retail banking by focusing on processes that alleviate customer friction. A commonsense approach helps achieve success.
Veronica's Insurance implemented Vee24’s video chat technology to augment the in-person experience and address staffing challenges. Learn how it is building out its digital engagement strategy.
Digital banking is shifting from a peripheral service to a central element of financial institution’s customer engagement. That shift has been ongoing for years, but the global pandemic has accelerated it.
People want to bank digitally but still want to connect with a banking professional to solve certain problems or discuss more complex banking products. Video banking is a way to meet their needs and still offer exceptional banking experiences.
Eastern bank is enhancing its reputation for outstanding customer relationships and extending it beyond in-person service to the online experience as well. Read the full case study.
A live engagement platform offers one-to-one video chat support so that customers can feel secure handling their finances through a conversation. Video chat replicates an in- branch visit, read more now.
Chatbots are growing in popularity in the banking world. Learn about the latest trends, use cases, implementation strategies, and more by watching this recorded webinar hosted by Informa Financial Intelligence.
Chatbots, cobrowsing, co-form filling, and video chat are transforming the online banking experience. Learn more about the benefits of these digital tools and how to start leveraging them.
KBC bank had a vision for future-proofing customer communications. It realized its vision by implementing live engagement across its business and is still reaping its rewards. See how their story unfolds.
Belgium’s KBC Bank is exceeding its banking customers’ needs with an online engagement strategy that provides live assistance using text and video chat, cobrowsing and more.