Auto dealers already have robust websites. A large majority of consumers start their car buying journey with online research, so it’s essential that dealerships have easy-to-navigate sites with plenty of information. The key to success, though, is to engage with…
Significant growth in factors such as technology, innovation, and social media have caused the automotive industry to experience massive changes to the customer’s car-buying journey. 87% of shoppers start their journey online, which means the first time they’re really going…
Boston, MA, October 24th — Live Engagement company Vee24 has announced that used car supermarket, ZuCar, is using the Vee24 Live Engagement solution on its newly launched website. The live engagement service will provide prospective used car buyers with online…
The Car Buyer of Today Has Changed We know that customers’ shopping trends have changed dramatically in the last ten years and where we used to see a sales executive welcoming people in dealerships, we are now seeing more and…
Land Rover is now offering a new and exciting service that allows sales consultants to assist website visitors directly, when and where they need help, though a live video engagement. Customers can speak with and see a live video feed…
The automotive industry is undergoing a significant transformation in the car buying experience. Today more than half of car shoppers start the car buying journey by researching online. They are going to their computers before going to the dealership. For…
In order for your company to see successful results with Live Customer Engagement, you will need to begin the process by first defining what role this service will play in your business plan. Will Live Customer Engagement assist your business…
When it comes to buying a car, most consumers strongly prefer to research and shop online rather than at a dealership. In fact, 54% of customers said they would “love” to buy a car from the comfort of their home…
Live customer engagement company, Vee24, has announced that prestige car retailer Sytner Group is now offering live chat to its Mercedes-Benz smart (MBS) customers online. This personal service extends the opening hours of the dealership from 8am to 10pm on weekdays,…
BMW and MINI franchise operator Halliwell Jones is extending a relationship with Live Customer Engagement company Vee24 to offer its online concierge service to customers during the evenings. Halliwell Jones currently offers online customer service during dealership opening hours and…
