Nearly 2.62 billion people have active social media accounts today[1]. Targeted ads and social media campaigns are powerful tools for driving brand awareness and sales. However, despite the fact that social media drives more traffic to a website that organic…
The digital marketplace is rapidly adopting live engagement technologies to connect with customers in powerful ways. As this wave of live engagement continues to crest, the positive impact of these technologies paints an increasingly convincing picture. Customers spend more, have…
Tech magnates like Elon Musk and Bill Gates have cautioned the threat of super intelligence and AI. While the reality of super intelligence may be a few decades away, contact centers are experiencing the now of this technology. ChatBots are…
At Vee24, we are constantly analyzing the market and evaluating what’s happening in the world of online customer experience. It’s important to understand where things were in the past, where we are today, and it’s always exciting to see where…
It’s easy to understand the impact real-time video chat can have on customer acquisition and satisfaction. A company representative (customer service, sales, etc.) engages with a prospect on a company website or mobile app, guiding them to a successful customer…
We recently sat down with Priya Iyer, Vee24 Chairman & CEO, to ask some questions about customer engagement, interesting ways Vee24 customers utilize the technology, as well as what is in her beach bag for summer reading this year. What…
Mobile device proliferation presents both challenges and opportunities for online brands. We’re in the midst of a fundamental shift in the way that consumers engage with brands and in the way customer preference and loyalty is influenced. Digital channels are…
Last Thursday, we attended the 2015 MITX Awards and were excited to learn that we won the award for Best Tech Innovation in Shopping & Commerce! The MITX awards were presented by the Massachusetts Innovation & Technology Exchange (MITX), at a dinner…
Connections Magazine recently published a cover story by Vee24 CEO, James Keller. In this article, Jim discusses how to prepare for and benefit from the next step in online customer service - live video assistance. Consumers can now benefit from in-store type of sales…
