When we think of ChatBOTs, we typically think of just a simple BOT. It’s easy to train a BOT that specializes in something, like nudging your customers to interact with you, assist your agents, or simply guide your customers, but…
When you’re selling multiple products and services that cover different needs, customers will inevitably have questions, but will also want help navigating to the appropriate pages. What if your customer needs to find the relevant insurance page, or can’t find…
Your stakeholders and customers want to be able to reach you on their terms. Whether that’s through an email, video chat, in-person appointment, a phone call, or any other way, you need to be reachable based on your customers’ and…
The way customers interact with a business has changed drastically, whether they are online shopping or gathering information. Live chat, whether text, audio, or video pushed its way through, transforming the customer experience. Embracing and implementing live chat means that…
While walking into the theater to see Frozen II the other night, I thought of seeing the first movie with my little cousins. They were barely toddlers at the time, and I loved watching their eyes light up at the…
When you’re selling or supporting multiple products that cover different needs, or onboarding new customers, they will inevitably have questions, but will also want help navigating to the appropriate pages and completing the applicable forms. What if your customer wants…
AI, Bots, cobrowsing, and Chat are all the rage for companies to explore discuss and debate. Your customers know what they want, when they want it and where they want it, it’s their choice – Is your company ready? Here…
AI, Bots, cobrowsing, and Chat are all the rage for companies to explore discuss and debate, they can help you turn your conversations into conversions. Your customers know what they want, when they want it and where they want it,…
One big question in today's world is whether to choose chatBOTs or live-chat. There are plenty of articles that will lay out the pros and cons, tell you why you need one over the other, or why you need both.…
The night before I started at Vee24, I endured my first-day jitters by distracting myself. I kicked my feet up, watched The Real Housewives on TV, scrolled through Twitter on my phone and indulged in some retail therapy on my…
