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Industry: All Industries

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Meet The Family Of BOTS

When we think of ChatBOTs, we typically think of just a simple BOT. It’s easy to train a BOT that specializes in something, like nudging your customers to interact with you, assist your agents, or simply guide your customers, but…

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drawing of AI ChatBOT between two sitting woman

Why You Need an AI ChatBOT

Your stakeholders and customers want to be able to reach you on their terms. Whether that’s through an email, video chat, in-person appointment, a phone call, or any other way, you need to be reachable based on your customers’ and…

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man and woman sitting next to each other and working together on laptop live chat

Your Customer’s Perspective of Live Chat

The way customers interact with a business has changed drastically, whether they are online shopping or gathering information. Live chat, whether text, audio, or video pushed its way through, transforming the customer experience. Embracing and implementing live chat means that…

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