Extend your showroom to your customers’ devices and homes.
With the Vee24 platform, we bring the in-store experience online. Let your customer browse your furniture showrooms in real time via video chat from the comfort of their own homes. Use two-way video to enable shoppers to show your experts their living space and get the perfect product recommendation.
Bring the in-store experience online
Never Miss a Sales Opportunity
Capture qualified buyers by letting them engage at a time that’s convenient for them. Combine online scheduling with live video chat to deliver virtual consultations. Whether they’ve scheduled a virtual or in-store appointment, your customers get the support or advice they need when they want it.
Offer customers assistance at their convenience
Take your customer on a journey with cobrowsing
Support your customers throughout the buying journey with cobrowse. Navigate your furniture website alongside your customer, in real time. From product configuration to selection and through the purchase process, you’ll give online shoppers a personal touch that increases conversions.
Empowered with Data
Data from leading furniture manufacturer, dfs shows that digital in-store shopping accelerates revenue and drives customer satisfaction.
Average CSAT Score
Increase AOV (Video Chat)
Picking the Perfect Product
Picking home furnishings can be difficult. Bringing the in-store experience online, your customers can get advice and see products in real time. Anytime, anywhere, and any device. Picking the perfect product has never been easier with our platform and furniture specialists.
Attract buyers by nudging them with the latest sales and offers. Captivate and engage with shoppers via social media, email, and other advertising channels. Boost your marketing endeavors and convert web visitors to leads.
Bring your brand to life
“This face-to-face online service has translated into happy customers, increased sales, and a growing digital business.”
Jamie Ostle, DFS Online Multi-Channel General Manager
Leverage Technology to Improve Productivity
Route customer inquiries to the right channel. Use AI chat bots to deal with order tracking and warranty checking. Seamlessly transfer to live support to address inquiries, qualify leads and proceed with purchasing. Make sure your sales team is selling, not answering service questions.
DFS Brings the In-Person Furniture Buying Experience Online
Leading UK furniture retailer DFS has been committed to delivering exceptional online customer service for years. Vee24’s digital experience platform has been instrumental in enabling the DFS team to replicate the store experience online using video chat, text chat, and intelligent chatbots.
In 2020 the global pandemic interrupted business as usual. The DFS team faced the unprecedented challenge of operating a retail business with stores closed, staff working from home, and thousands of customers concerned about outstanding orders or wanting to purchase new products.