Optimize the Customer Journey with AI ChatBOTs [Guide]

There’s a lot to consider when choosing to build and implement AI-powered chatBOTs for your organization’s customer service. You first have to understand your customers’ intent. You also have to figure out which types of BOTs to use to best serve them along the different touchpoints of their buyer’s journey. Perhaps most importantly, you need to make sure you let your customer agents know that chatBOTS won’t replace them, but instead will work with them in tandem.