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On-Demand Webinar

All In One Omnichannel:

How DFS is Driving a V.I.P. Shopping Experience [Webinar]

DFS, Britain’s #1 sofa manufacturer, was an early innovator in digital customer experience and has been all in on omnichannel for more than a decade. Watch as Jamie Ostle, DFS’s Online Multi-Channel General Manager, shares the company’s omnichannel evolution and how the past year has accelerated innovation with some surprising results.

DFS All In On Omnichannel Webinar CXN Live July 2021

He and the team from Vee24 will explore:

  • Finding the right balance between chatbots and live assistance
  • Connecting the virtual, in-store, and emotional shopping experience
  • Elevating customer service agents to provide better service and to sell
  • Optimizing customer service center and sales resources

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Featured Presenters

Jamie Ostle

Jamie Ostle Online Multi-Channel General Manager, DFS

Denise Cheung

Denise Cheung Senior VP Product & Services, Vee24

Will Broster

Will Broster Account Manager & Project Lead, Vee24

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