Belgium’s KBC Bank prides itself on offering an exceptional customer experience through its network of branches and via its digital banking channel. The bank has evolved from a traditional branch-based infrastructure to the efficient omnichannel organization that it is today. KBC’s banking channels are now fully integrated into a live engagement platform and its omni-channel strategy has prompted a move towards regional online sales and support centers operating as KBC Live.
Finding the right customer service technology for KBC Live was an essential component of creating the very best customer experience. And it’s here at KBC Live that the bank uses the Vee24 Customer Engagement platform to enable this experience for customers.