Automate conversations to drive efficiency, free up precious agent time, and provide fast, convenient customer service and sales support. Conversational AI helps you meet, greet, and complete customer requests 24/7.
Free up agent time with intelligent chatbots
Let intelligent, AI-powered chatbots handle any volume of online queries freeing up valuable time for your highly-trained agents. Our chatbots answer commonly asked questions, track orders, provide product information, and much more. The chatbot enjoys engaging in small talk, understands natural language, and provides answers quickly and in compliance with your business policies.
Provide exceptional customer service 24/7
Elevate and upsell with cobrowsing
Use cobrowsing to guide the customer to a relevant web page for more information. You’ll see increased average order value (AOV) using this powerful capability to close upsell and cross-sell opportunities.
The chatbot understands customer intent and gets smarter over time using Vee24’s AI-enabled architecture.
Cobrowse to humanize the online experience
Seamlessly route to a live agent
When the chatbot can’t provide an answer, the customer requests a live agent, or it’s time to transfer a qualified lead to sales, this virtual agent seamlessly transfers the conversation to a human customer service or sales representative.
Attract and nudge your visitors to engage
Enhance your sales and marketing efforts with proactive Nudges. Present offers and prompt online visitors to engage with a virtual sales agent or product specialist.
Our Nudges are highly configurable and designed to help you optimize your digital experience. Gentle Nudges can offer support without being intrusive while more pro-active Nudges can guide to a relevant web page. They’re the perfect tool to garner more live engagements, increase your conversion rates, and drive more sales.
Conversational AI with deep learning
The artificial intelligence and deep learning technology in Vee24’s platform allow our chatbots to learn from a variety of data sources — FAQs, email archives, chat transcripts, and your own website. Your chatbots stay current while reducing queue times for your customers and generating improved customer satisfaction (CSAT) scores.
Chatbots integrate seamlessly with the digital customer experience platform allowing a smooth transfer between automated chatbots and a live engagement with a human via text chat or video chat.
Deepen conversations with video chat
How to Design, Build, and Launch a Best-in-Class Chatbot
Chatbots have come a long way in recent years with advances in AI. But how to best build and implement them, so they align with the customer journey isn’t always easy.
Watch this on-demand webinar, hosted by Informa Financial Intelligence to learn how to design, build, and launch a successful chatbot. Presenters include leading AI and chatbot experts, so you won’t want to miss it.