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Case Studies

DFS website with sofa and customer service agent using live video chat

DFS Brings the In-Person Furniture Buying Experience Online

See how DFS, U.K.'s leading furniture retailer, successfully connected the virtual and in-store shopping experience during the height of the pandemic.
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Veronica’s Insurance Delivers Unique Customer Engagement With Live Video Chat [Case Study]

Veronica’s Insurance Delivers Unique Customer Engagement With Live Video Chat [Case Study]

Veronica's Insurance implemented Vee24’s video chat technology to augment the in-person experience and address staffing challenges. Learn how it is building out its digital engagement strategy.
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Eastern Bank Launches Smart Chatbots to Supercharge Their Online Banking [Case Study]

Eastern Bank Launches Smart Chatbots to Supercharge Their Online Banking [Case Study]

Eastern bank is enhancing its reputation for outstanding customer relationships and extending it beyond in-person service to the online experience as well. Read the full case study.
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Sytner Provides Excellence in Customer Service With Vee24 Video Chat [Case Study]

Sytner Provides Excellence in Customer Service With Vee24 Video Chat [Case Study]

Sytner Group, the UK’s prestige car retailer, has experienced overwhelmingly positive customer feedback and strong business results since implementing Vee24’s live engagement platform.
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Watches of Switzerland Have Doubled Engagements With Happier Customers Using Video Chat [Case Study]

Watches of Switzerland Have Doubled Engagements With Happier Customers Using Video Chat [Case Study]

Watches of Switzerland, the UK’s leading watch specialist, is powering its success with innovative technology including Vee24’s customer engagement platform to provide a distinctive luxury experience to their online shoppers.
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Live Engagement Supports Sales Targets and Digitalisation Strategy at KBC Bank [Case Study]

Live Engagement Supports Sales Targets and Digitalisation Strategy at KBC Bank [Case Study]

Belgium’s KBC Bank is exceeding its banking customers’ needs with an online engagement strategy that provides live assistance using text and video chat, cobrowsing and more.
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