How Retailers Can Reduce Return Rates Without Compromise
Going the extra step of offering one-to-one video chats can further increase customer satisfaction and trust, as well as reduce the chance of a return.
Meeting Customer Service Expectations and Guiding Customers
According to Forbes, 58% of customers will pay more for better customer service. Although pricing is important to customers, having high-quality customer service is crucial. Consumers demand 24/7 availability for customer service assistance, expecting agents
Is it Time for Retailers to Fulfill the Promise of Omnichannel Engagement?
According to CB Insights, more than 90 percent of leading retailers either have an omnichannel strategy or plan to invest in omnichannel technology, while only eight percent think they have mastered omnichannel.
Meeting Corporate ESG Goals to Improve Accessibility by Embracing Hybrid Shopping
With nearly one in four adults facing mobility, cognitive, hearing, vision, or other limitations, it’s no wonder that accessibility has become a vital issue.
Connecting with Gen Z Shoppers on Their Terms
Gen Z consumers have unique personalities and preferences for how they like to interact with brands and differ significantly from previous generations. Read about establishing a trusting relationship with Zoomers.
Three Insider Tips for Better Virtual Selling
Vee24 has been proud to partner with many companies to deploy technology that made the online customer experience seamless and captured growing ecommerce revenue from consumers that are more motivated than ever to shop online.
