In recent years, many retail and distribution companies have struggled to balance the challenges of an increasingly digital world, with increasing customer expectations. To stay ahead of the curve, companies need to make sure they’re investing in the right CX solutions to empower their teams, understand their audience, and make meaningful changes. Fortunately, there are some excellent vendors out there ready to help.
In the article Vee24 Helps DFS Turbocharge its CX Strategy, you’ll learn how DFS, one of the UK’s biggest furniture retailers, partnered with Vee24 to track the customer journey and optimise it according to client needs. With Vee24, DFS was able to:
- Achieve CSAT scores above 90% following the introduction of video consultation services.
- Improve AOV, as customers increased their purchases by 15% when using video support.
Read the article in CX Today by clicking the button below.