Consumers like the convenience of online shopping but at the same time still want the ability to engage with a human being when needed. In fact, as many as 82% of U.S. and 75% of international shoppers want MORE human communications. Technologies facilitating both self-service and connections to live agents are key to delivering the ideal customer experience in today’s increasingly digital world.
Read our recent article in Forbes Tech Council by Joe Noonan, CEO of Vee24, to learn more including how:
- Intelligent chatbots can streamline the volume of customer requests
- The smooth handoff from automation to human elevates the customer journey
- Smart tech and human assistance combine for the ultimate white-glove shopping experience
Read the full article by clicking the button below.