Customer Engagements Must Be Multi-Experience Interactions
The standard for customer service is now 24/7 availability, with customers coming to expect their own dedicated service agent without having to leave the comfort of their homes. For brands that are embracing this new standard, their online customer engagement is changing dramatically resulting in far greater customer satisfaction, with the opportunity to build brand loyalty and increase sales.
The technology is now available to enable organizations to deliver an exceptional customer experience.
In this recent article published in Smart Customer Service, read how innovative brands are using these technologies to give their online customers the ability to engage anytime, anywhere, connect to live agents seamlessly, and receive personalized service supported by one-to-one video chat to auto translation capabilities.