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How To Design, Build & Launch A Best-In-Class ChatBOT

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How To Design, Build & Launch A Best-In-Class Chatbot


Chatbots are trending! Since 2019 a 300% increase in the number of brands offering in-app Chatbots has been observed. Understanding the role of virtual assistance in your online customer journey and striking the right balance with live online assistance are key to delivering successful banking engagements.


Chatbots are no longer a nice-to-have, they’re a digital servicing necessity in the banking world. This informative webinar covers recent research from Informa Financial Intelligence about trends for best-in-class chatbots, technology vendor Vee24’s knowledge of building them, and first-hand accounts of implementation strategies from NatWest Group and Eastern Bank.

What you will learn:

  • Insight into the evolving Chatbot landscape
  • Key steps and new technologies for building Chatbots
  • Real world implementation strategies in a global, resource-rich organization, and a more regional, resource-constrained environment

Watch Now!

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Featured Presenters

Denise Cheung Headshot

Denise Cheung

SVP Product & Services, Vee24

Heather Allen Headshot

Heather Allen

SVP Director of Customer Service, Eastern Bank

Ankit Chhajer headshot

Ankit Chhajer 

Artificial Intelligence Lead, NatWest Group

Chris Ward headshot

Chris Ward

Principal Consultant, Mapa Research part of Informa Financial Intelligence

Suraya Randawa Headshot

Suraya Randawa 

Head of Research, Informa Financial Intelligence