Chatbots are trending! Since 2019 a 300% increase in the number of brands offering in-app Chatbots has been observed. Understanding the role of virtual assistance in your online customer journey and striking the right balance with live online assistance are key to delivering successful banking engagements.

Details

Chatbots are no longer a nice-to-have, they’re a digital servicing necessity in the banking world. This informative webinar covers recent research from Informa Financial Intelligence about trends for best-in-class chatbots, technology vendor Vee24’s knowledge of building them, and first-hand accounts of implementation strategies from NatWest Group and Eastern Bank.

What you will learn:

• Insight into the evolving Chatbot landscape
• Key steps and new technologies for building Chatbots
• Real world implementation strategies in a global, resource-rich organization, and a more regional, resource-constrained environment