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Women Hand Using Smartphone Do Online Selling For People Shopping

Where are chatbots heading in 2020? Everywhere

Retail Customer Experince.com

Chatbots are becoming more sophisticated, working themselves into the mainstream in new ways almost daily. From immediate access to banking information to contacting a live medical professional, businesses and consumers are beginning to consider the chatbot as a critical piece of their communication pipelines, essential to meet customer expectations and business productivity.

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