Five Things Every Credit Union Should Consider When Using AI-Powered Bots & Live Engagement to Create the Ideal Member Experience

Digitization and mobile banking continue to expand and alter the traditional branch-based model for credit unions. AI-powered BOTs are transforming online customer interactions for all industries and are behind improved user experience in all corners of the financial services industry, including credit unions. BOTs can do everything from quickly helping customers find basic product information, to starting the process of opening a new account, or handing a customer off to a verification agent in case it cannot successfully complete an anti-fraud test. AI-enabled BOTs help live agents provide fast, personal service to online members.