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Optimizing the Customer Journey with AI ChatBOTs

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys.

In this article,  we categorize the different type of chatbots that exist today – with real examples – and their roles. We also guide you through mapping your  with our recommendations on how to map an AI chatBOT

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Two phone icons first one showing conversation between customer and financial BOT and second phone is transferring call to agent