Financial IT – Customer Experience Trends in Banking to Watch for

Most people have a full-time job, a family and a fairly full schedule of extracurriculars and they simply do not have the time to go to a bank within the standard work week. Futurum author Daniel Newman says, “I can’t remember the last time I’ve been to a bank. Come to think of it, I can’t remember the last time I’ve mailed a bill payment, either.”