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‘AI-enabled customer experiences of the future’

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Great digital experiences of the future will come from blending technology with more personalised engagements and providing the perfect level of human touch to the self-service experience, exactly when the customer needs it. BOT powered live engagement platforms are transforming digital buying and the customer service experience just like CRM and Marketing Automation have transformed sales and marketing. These platforms have helped companies connect with their customers from a wide variety of digital properties (including websites, mobile apps, social media communities, affiliate ecosystems) to create that special digital relationship that can be as human as the customer desires.