DFS sofa retailer began its journey into live video assistance in 2011 with a pilot to assess customer reaction. At the time, only a small number of pioneering companies were offering live video interactions with customers. DFS selected a cloud-based solution from Vee24 that included voice, video and text, as well as co-browsing capability. The pilot was a great success and customers were enthusiastic about the option to see and speak to a live assistant whilst on the DFS website.
Read the case study to discover how live assistance helped DFS achieve incredible ecommerce metrics.