If you are like most retailers, you spend a lot of time and budget driving visitors to your website or mobile app. You spend even more optimizing those properties for the best experience – providing terrific content, easy-to-use navigation, and special offers – all to drive positive customer outcomes.
But if you are not offering live engagements on these channels, you could be missing out. Brands that use live engagement solutions like text or video chat typically achieve at least 5x increases in online conversions and 35% increases in average order values – all while experiencing customer feedback ratings that exceed any other channel.
Watch this webcast to understand the benefits of live engagement, and to see the Vee24 platform in action. During the webinar, we will cover:
– The four stages of a successful live engagement
– How intelligent routing can facilitate an effective engagement
– Using chatbots to initiate interactions that convert
– A demo of the Vee24 live engagement platform
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