DFS, one of the UK’s leading sofa retailers has now expanded its live video help service in order to offer more customers an exceptional online shopping experience from the comfort of their own home. The expansion comes alongside the eagerly awaited launch of its new website.
Vee24’s live video chat solution allows DFS assistants to serve their online customers in real-time, guiding and advising the customer while they browse the website together. Customers very often want assistance from real people when they are shopping online, and this new service, powered by Vee24 technology, allows just that. Live video chat will add an additional element to DFS’ new site, which will allow the company to provide the future of online customer experience.
Customer comments through live help included; “Splendid service. One of the best web sites I have visited”, “Thanks DFS the service was great!”, “Best customer service I have ever experienced” and “The online assistance is fantastic!”
Graham Mould, Web Sales Director at DFS explains the benefits DFS has seen through the implementation of this new technology, “Live video chat provided by Vee24 has proven to deliver incremental online sales for DFS and has helped us reach out to customers earlier in the buying process. NPS ratings from our customers using this service have been outstanding and it is a key channel to market for us moving forward”
James Keller, CEO of Vee24 commented; “DFS pride themselves on their personal and individual approach to helping their customers find exactly what they are looking for. The Vee24 video chat solution is now enabling DFS to offer an even greater level of service and experience to their online customers, helping to build more valued relationships, and through this witness real increases in sales. We are proud to be working alongside such a prestigious company and we are pleased to say the customer feedback and upturn in online sales has been amazing”.